This Privacy Policy describes how Idrobase UAE (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website idrobase.ae (the “Site”) and the choices you have associated with that information. We are committed to protecting your privacy and ensuring your information is handled appropriately. By accessing or using our Site, you agree to this Privacy Policy.
Information We Collect
We collect information that you provide directly to us when you:- Contact us through our contact form
- Request a quote or information about our products
- Subscribe to our communications
- Correspond with us by phone, email, or other means
- Contact information (such as name, email address, phone number, and postal address)
- Company information (if applicable)
- Information about your project or requirements
- Any other information you choose to provide
Information Collected Automatically
When you visit our Site, our web server automatically logs your IP address and basic information about your visit (such as browser type, pages visited, and time spent on the Site). We use this information solely for website administration and to ensure our Site functions properly. Our website does not use cookies for tracking or analytics purposes. We do not collect or store personal information automatically through our Site beyond standard web server logs.How We Use Your Information
We use the information we collect to:- Respond to your inquiries and provide the information, products, or services you request
- Communicate with you about our products, services, and promotions
- Provide customer support and address any issues or concerns
- Improve our website functionality and user experience
- Fulfill any other purpose for which you provided the information
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:- With service providers who perform services on our behalf (such as email service providers or hosting services)
- When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others
- In connection with a business transfer, such as a merger, acquisition, or sale of assets
- With your consent or at your direction
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely delete or destroy it.Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information
- The right to request the deletion of your personal information
- The right to object to or restrict the processing of your personal information
- The right to data portability